As of myself, I dont know much about these things as I am a completely F2P player so I wont be able to help you mb , but if you would like help from staff themself than you can create a support ticket by clicking on this link (Support Tickets) and the staff might help you with your problems.
Hello,
if you have purchased Irl stuff you can check these things check ur GMAIL in which the payment transaction stuff will be there with IGN Involved so you can figure out but if you haven't got any of them you can try making a payment ticket or a support ticket Staff will assist you.
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